Privacy Policy - Oshbazaar

OshBazaar (“we”, “our”, “us”) is firmly committed to protecting the privacy and personal data of our users. This Privacy Policy outlines our practices concerning the collection, use, and safeguarding of data through our website, oshbazaar.com. Our approach prioritizes data minimization, user control, transparency, and compliance with applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Introduction: Our Commitment to Your Privacy

At OshBazaar, we recognize that your personal information is sensitive and valuable. We are dedicated to protecting your privacy by implementing strict technical, administrative, and physical controls. Through this Privacy Policy, we aim to explain what data we collect, how it is used, and what rights you have in connection with your personal information.

2. Scope and Data Controller Role

This Privacy Policy applies to all users of oshbazaar.com and to any data collected through our services, whether through browsing, account registration, purchases, or communications. OshBazaar, as the data controller, determines the purposes and means of processing your personal data in accordance with applicable privacy laws and best practices.

For any inquiries or concerns regarding data protection, you may contact us at [email protected].

3. Categories of Data We Collect and Process

We collect and process various categories of personal data to provide and improve our services, subject to applicable legal bases as outlined in Section 4.

– Usage Data: Information about how you use our website, including IP address, browser type, time zone, geographic location, pages viewed, referring URLs, duration of visits, and interactions with the site.

– Account Data: Information you voluntarily provide when creating an account, including your name, email address, telephone number, shipping/billing address, and password.

– Profile Data: Data generated through your usage of oshbazaar.com, such as purchase history, saved preferences, demographic details, and behavior patterns.

– Communication Data: Information contained in messages submitted through our contact forms, via email to [email protected], in customer support chats, and other forms of direct communication with us.

– Technical Data: Device-related data such as operating system, device type, browser plug-in versions, hardware specifications, and system configurations.

– Transaction Data: Information related to your orders, payment method (note: we do not store raw payment card data), transaction identifiers, shipping status, and delivery confirmations.

– Preference Data: Your choices with respect to marketing communications, product category interests, newsletter subscriptions, notifications, and cookie preferences.

4. Legal Bases for Processing

We process your personal data under one or more of the following legal bases:

– Performance of Contract: To fulfill our obligations when you purchase a product or create an account on oshbazaar.com.
– Legitimate Interests: To enhance user experience, prevent fraud, conduct marketing (within legal limits), and analyze website performance.
– Consent: For optional data processing purposes, such as receiving marketing communications or enabling functional cookies.
– Legal Obligation: Where processing is necessary to comply with laws, regulations, or valid governmental requests.

5. Your Data Protection Rights

Subject to applicable law, you have the following rights regarding your personal data:

– Right of Access: To request a copy of the data we hold about you.
– Right to Rectification: To correct inaccurate or incomplete data.
– Right to Erasure: To request deletion of your data where lawful grounds exist.
– Right to Restriction: To limit the ways in which we process your data.
– Right to Data Portability: To obtain your data in a structured, machine-readable format for transfer to another service provider.
– Right to Object: To object to the processing of your personal data based on legitimate interests or direct marketing.

You may exercise these rights by contacting us at [email protected]. We will respond within the timeframes required under applicable law.

6. Security Measures

We implement commercially reasonable and industry-standard security measures to protect the confidentiality, integrity, and availability of your personal data. These measures include:

– Data encryption during transmission and storage.
– Access control protocols to limit data access to authorized personnel.
– Regular audits and backups to ensure data continuity.
– Mandatory privacy and security training for staff.

Despite our best efforts, no online transmission or storage system can be guaranteed to be 100% secure.

7. International Data Transfers

As a global e-commerce platform, some of our service providers and partners may be located outside your jurisdiction, including in countries that may not provide the same level of data protection as your own. Where such transfers occur, we ensure adequate safeguards by using:

– Standard Contractual Clauses approved by the European Commission.
– Adequacy decisions identifying certain countries as providing adequate protection.
– Binding corporate rules or equivalent mechanisms where applicable.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, consistent with legal, contractual, and operational requirements. Our data retention guidelines include:

– Usage and Technical Data: Up to 24 months.
– Transaction and Account Data: Retained for 7 years for legal recordkeeping, tax, and audit purposes.
– Communication and Support Data: Up to 2 years following last contact.
– Profile and Marketing Preference Data: Retained until explicitly modified or deleted by the user.

After these periods, data is securely deleted or anonymized.

9. Cookie Policy

OshBazaar uses cookies and similar technologies to enhance website functionality, analyze performance, personalize content, and provide relevant advertisements. We categorize cookies as follows:

– Essential Cookies: Required for website operation, including authentication and system functionality.
– Functional Cookies: Enable personalization and remember user preferences.
– Analytics Cookies: Collect aggregated data to understand user behavior and improve our offerings.
– Performance Cookies: Monitor system performance and detect issues.

10. Cookie Management and User Consent

When you first visit oshbazaar.com, you are presented with a cookie banner that allows you to accept or decline non-essential cookies in compliance with GDPR and CCPA. You may also adjust your preferences at any time via our Cookie Settings panel.

California residents have the right to:

– Opt out of the sale of personal information.
– Know what categories and specific pieces of personal data we’ve collected.
– Request deletion of their personal information.

To exercise these rights, contact us at [email protected].

11. Children’s Privacy

OshBazaar does not knowingly collect or solicit personal information from children under the age of 13. If you believe that we may have inadvertently collected such data, please contact us immediately at [email protected] so we can take appropriate action.

12. Policy Updates

We may periodically update this Privacy Policy to reflect changes in our practices, applicable laws, or technological developments. We encourage users to review this Policy regularly. In cases of material changes, we will notify users via appropriate means, such as posting a prominent notice on oshbazaar.com or contacting registered users directly.

13. Contact Us

If you have any questions about this Privacy Policy, your rights, or our data handling practices, you may reach out to us at:

Email: [email protected]
Website: https://oshbazaar.com

We are committed to full compliance with GDPR, CCPA, and other relevant data protection laws. Your privacy is paramount. If you have concerns or wish to lodge a complaint, please contact us at the address above.

Thank you for trusting oshbazaar.com.